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Posted by on in Network Operations
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Employee Use of Mobile Devices for Work: Survey Finds Major Disconnects

An important reality of today's wireless technology is that people are using their mobile devices for work-related purposes – even if their employers do not pay for the device or its usage fees and even if employers are unaware of what employees are doing.

According to new research from mobile app technology and business services provider theEMPLOYEEapp, many businesses struggle to meet the needs of on-the-go employees, even though mobile device usage and travel have become integral aspects of their work.

Nearly half (49 percent) of respondents to a survey conducted by theEMPLOYEEapp said they use mobile devices to stay in contact with their companies while nearly three in ten (28 percent) said they use tablets for work purposes. But 70 percent of these devices are not provided by employers, respondents said.

Four in 10 of the 200 U.S.-based workers surveyed said they don't work in a traditional office setting. More than half – 55 percent – reported that they travel for work purposes.

Employee Use of Mobile Devices

There's "a direct correlation between employee engagement, efficiency and the ability to easily access company information via mobile," according to theEMPLOYEEapp. More than six in ten (62 percent) of survey participants said "easy access to company information directly affects job satisfaction." Just over half (51 percent) said they're more productive when they are able to access company information easily.

In spite of all this, more than four in ten survey participants (41 percent) reported they are unable to access company documents and information from their mobile devices. More than one-third (36 percent) said they had trouble doing so easily or that they are unable to do so at all when outside the office.

"There is a real divide between how employees want to utilize mobile technology for work and the tools and solutions businesses currently have in place to support them," theEMPLOYEEapp CEO Jeff Corbin commented.

"Since iPhone, iPad and Android devices have become the lifeline for almost everyone and most corporate Intranets were not developed for the small screens of these devices, the results of our survey suggest that employers, to the extent they aren't already, need to consider what their mobile communications strategy is and how they can utilize the technology to improve employee efficiency as well as job satisfaction."

An infographic that illustrates summary findings of theEMPLOYEEapp mobile worker report is available online.

Chuck Harris leads the Alliance Development Team for NetAmerica Allaince whose mission it is to grow NetAmerica's 4G LTE footprint by working with wireless license holders across the U.S. interested in joining the NetAmerica Alliance to provide 4G LTE service to citizens in rural America.